Our Residents’ Most Frequently Asked Questions

We receive numerous inquiries from tenants seeking clarity and information. Here are some common questions our tenants have.

Are pets allowed in the rental property?

Our pet policy varies by property; some may allow pets with specific restrictions and pet deposits. Please inquire about the pet policy for the property you are interested in, and we’ll be happy to provide details.

How are rental payments processed, and what are the accepted payment methods?

Rental payments can be made online through secure portals, bank transfers, or credit/debit cards. We provide multiple convenient options to ensure a hassle-free rental payment experience.

What is the security deposit for, and how is it refunded?

The security deposit serves as protection against any damages beyond normal wear and tear. When you move out, and the property is inspected, any deductions for damages will be made, and the remaining amount will be refunded to you in accordance with state regulations.

How do I report maintenance issues?

To report maintenance problems, please reach out to our maintenance hotline, which operates 24/7. We promptly address all repair requests to ensure a well-maintained living environment for our residents.

Can I sublease the property if needed?

Subleasing is subject to approval and usually requires written consent from the property owner. We recommend discussing this possibility with us beforehand, and we’ll guide you through the process.